Cancellation & Refund Policy

1. Monthly Subscriptions

WisePath Business Automation provides services on a month-to-month basis with no long-term contracts. You may cancel at any time with 30 days written notice by emailing billing@wisepathmarketing.com. Your cancellation will take effect at the end of the billing cycle following your notice period, and you will retain full access to your service until that date. We do not offer prorated refunds for partial months of service.

2. Setup Fees

All one-time setup fees are strictly non-refundable once payment has been processed. Setup fees cover the manual configuration, workflow build, A2P registration submission, and digital asset allocation required to deploy your service. This work begins immediately upon payment confirmation.

3. Subscription Plans & Overage Pricing

Monthly subscription rates are based on the plan you enrolled in at the time of signup. Current plan details, included minutes, and overage rates are listed on our pricing page at wisepathmarketing.com.

Overage minutes beyond your plan's included allotment are billed at your plan's applicable overage rate at the end of each billing cycle. If your usage consistently exceeds your included minutes for two or more consecutive billing cycles, WisePath may recommend a plan upgrade. You will receive no less than 30 days written notice before any rate change takes effect. If you do not agree to any rate adjustment, you may cancel in accordance with our standard cancellation terms.

4. Account Data & Number Forwarding

Upon cancellation, your account will remain active through the end of your final billing cycle. Details regarding phone number forwarding configurations, data retention, and account closure procedures are governed by your signed service agreement.

5. Policy Modifications

WisePath Business Automation reserves the right to modify this policy at any time. We will make reasonable efforts to notify active clients of material changes via email. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

6. Contacting Us

If you have any questions, concerns, or need to discuss a cancellation or refund, please contact us directly.